Developing conversational agents for use in criminal investigations
Developing conversational agents for use in criminal investigations SAM HEPENSTAL, Defence Science Technology Laboratory, UK LEISHI ZHANG, Middlesex University London, UK now at Canterbury Christ Church University, Kent UK. NEESHA KODAGODA, Middlesex University London, UK B.L. WILLIAM WONG, Middlesex University London, UK Year 2021 Journal ACM Transactions on Interactive Intelligent Systems Journal citation 11 (3-4), pp. 1-35 Publisher ACM ISSN 2160-6455 Digital Object Identifier (DOI) https://doi.org/10.1145/3444369 The adoption of artificial intelligence (AI) systems in environments that involve high risk and high consequence decision making is severely hampered by critical design issues. These issues include system transparency and brittleness, where transparency relates to (i) the explainability of results and (ii) the ability of a user to inspect and verify system goals and constraints, and brittleness (iii) the ability of a system to adapt to new user deman...